Never Underestimate the Importance of Empathetic Customer Service
Delivering a great customer experience (CX) is undeniably essential to ensuring the long-term success of the company. But in the drive to deliver a CX that’s fast, efficient and tech-savvy, it’s...
View ArticleStaying Close to the Front Lines
In the past year and a half, remote work went from being a nice-to-have, practiced by select companies, to becoming a wide-scale business necessity, dictated by the pandemic. Kim Houlne, who founded...
View Article2021’s Biggest Brand Trend for Customer Experience – Consumer Trust
Consumer trust is the most important attribute of any successful brand. And it should always be a top priority, if not the top priority, for any business. Positive interactions with your company—in...
View ArticleWhat Does Customer Service Mean to You?
We know that customer service is key to long-term business success, but how exactly do we achieve exceptional assistance to our valued clients and their consumers? Representatives should be helpful,...
View ArticleFor Pioneer Larry Keiter, It’s All In The Data
Larry Keiter is a collector. Be it rare coins on the beach, baseball cards or now, Lego® building toys and blocks, Larry approaches everything with enthusiasm and meticulousness. And he brings these...
View ArticleDouble-Digit Growth | Outside Investment Strengthens Company
Working Solutions chief executive Kim Houlne assesses the industry’s future and her company’s promising outlook in a recent Dallas Business Journal interview. Houlne talks about how Working Solutions...
View ArticleWhat’s Missing from Your Customer Experience?
Customer Experience (CX) is any type of interaction between customers and a business. That encompasses any touchpoint along the way, be it a customer service interaction, a website visit or social...
View ArticleWhat’s the Difference Between Customer Service and Customer Experience?
When it comes to customer service versus customer experience, you already know both are important – but how do you differentiate? Customer experience is the entire journey a customer takes with your...
View ArticleAgents and Employees Stand Tall for This Year’s SU2C Event
The takeaway—the take-your-breath-away—of the recent Stand Up To Cancer® (SU2C) fundraiser comes down to this: Every call matters. Ask any Working Solutions agent or employee who answered those calls,...
View ArticleKristin Kercheval Guides Team on a Path to Success
It was 25 years ago when young McKesson manager Kristin Kercheval had a chance encounter with Working Solutions founder Kim Houlne. Working on an innovative pharmaceutical coupon program, Kristin and...
View ArticleCelebrating 25 Years with $25,000 Donation Program
As part of Working Solutions’ 25th anniversary celebration, the company wanted to give back to the communities and people that helped build and sustain it by creating the “Five for 25” recognition...
View ArticleKristin Skiko Fuels Growth, One Person at a Time
Kristin Skiko’s journey with Working Solutions began in Omaha, Nebraska in 1999. While working in Human Resources with Mutual of Omaha, Kristin got to know one of her colleagues, Kim Houlne. Not long...
View ArticleHow Much Does It Cost to Outsource Customer Service?
Ensuring your clients and customers have the best experience can be challenging. As the number of your customers increases, so does the difficulty handling their many needs all by yourself. Outsourcing...
View ArticleKnowledge Powers Our Team, According to Educator Jennifer Brown
Living in various spots around the United States, Jennifer Brown and her husband settled for a time in Moscow, Idaho. A degreed teacher, Jennifer responded to a job listing for Working Solutions,...
View ArticleThe 7 Steps to Scaling Customer Service During Busy Seasons
Adapting customer service coverage during peak or holiday season fluctuations is challenging to maintain. If you have a strategy in place, it’s easier to scale and manage those high traffic needs,...
View ArticleHow to Manage a Second Holiday Season in a Pandemic
It’s hard to believe we are heading into a second holiday season during a worldwide pandemic, but here we are. If you are wondering how to prepare and guide your business through another end-of-year...
View ArticleWhat Types of Services Do Call Centers Offer?
Call centers can transform your business in many ways, not just by taking over customer service phone calls. The services offered by call centers vary, but each allows customers direct contact with...
View ArticleAngie Kronlage Makes Client Success Her Calling
In her first 13 years with Working Solutions, Angie Kronlage witnessed the company grow exponentially. She also has seen it retain the unique character of specialized customer service, which...
View ArticleHelping Frustrated Customers Through the Omicron Variant
The introduction of the Omicron variant, a continuation of the Covid-19 viral pandemic, slammed the brakes on a return to normal for the U.S. This loss of momentum added a new level of frustration to...
View Article2022 CX Trends
Customer experience (CX) has changed the game in marketing, as it encompasses the entire journey a customer receives from your brand. CX is the key differentiator, as customers now base their loyalty...
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